Shipping & Delivery

We strive to ensure that your order reaches you in a timely and secure manner. Below are the details regarding our shipping and delivery process:

Processing Time:

  • Orders are processed within 2-3 business days after payment confirmation.
  • Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Estimated Delivery Time:
We offer the following shipping options:

  • Standard Shipping:7-14 business days
  • Express Shipping:3-7 business days
  • DHL/FedEx/UPS (International Express):2-5 business days

Delivery times may vary depending on the destination and customs processing.

Shipping Rates:
Shipping rates are calculated at checkout based on your location and selected shipping method.

International Shipping:

  • We ship worldwide! However, some countries may have restrictions on importing tea products.
  • Customs duties and import taxes (if applicable) are the responsibility of the customer.
  • We recommend checking your country's import regulations before placing an order.

Tracking Information:

  • Once your order has been shipped, a tracking number will be provided via email.
  • You can track your package using the provided tracking link.

Lost or Delayed Shipments:

  • If your package is delayed beyond the estimated delivery time, please contact us.
  • If your order is lost in transit, we will assist in resolving the issue with the carrier.

For any questions regarding shipping and delivery, feel free to contact our customer support team. We appreciate your patience and support!

Regarding Import Fees

In some countries, taxes and import duties may apply to imported goods. The applicable customs duties vary depending on the destination country. For information on current import duty rates, please contact the local customs authority.

All customs duties and import taxes are the responsibility of the recipient as the importer of record. The recipient must handle all customs clearance procedures and any applicable import charges. These charges are determined and collected by the government of the receiving country and are not imposed or collected by our company.

We recommend checking with your local customs office prior to placing an order to ensure you are aware of any additional costs that may be incurred.