Returns & Refunds Policy

We value customer satisfaction and strive to provide high-quality products. Due to the nature of our products, we have specific guidelines for returns and refunds. Please read the following carefully before making a request.

1. Eligibility for Returns & Refunds You may be eligible for a refund or replacement if:

• The item received does not match the item ordered.
• The item is defective or damaged upon arrival.
• The item is missing from your order.

We do not accept returns or refunds for:

• Personal preference or change of mind.
• Incorrect orders placed by the customer.
• Perishable goods (such as matcha and other tea products) that have been opened or used.
• Due to the nature of food products, we cannot accept returns for reasons other than damage or defect, such as differences in appearance or mistaken orders. Please understand this before making a purchase.

2. Reporting Issues

• Please inspect your package immediately upon delivery.
• If you notice any damage to the outer packaging, take a photo before opening it.
• If the product inside is damaged or defective, take clear photos and send them to us via the Contact Us page on our website within 10 days of delivery.

3. Refund & Replacement Process

• Once we receive and verify your claim, we will process a refund or replacement within 10 business days.
• Refunds will be issued to the original payment method where possible.

4. Special Cases

• For international orders, customs fees and duties are non-refundable.
• If you have any concerns, please contact us within 10 days of receiving your order so we can assist you promptly.

If you have any further questions, please reach out to our support team through the Contact Us page on our website.